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Email Support
Get help with technical issues, billing questions, or general inquiries. We typically respond within 24-48 hours.
support@filesdesk.appDocumentation
Browse our comprehensive guides, tutorials, and FAQs to find answers to common questions.
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Frequently Asked Questions
Account and support questions, answered. See the full FAQ for general product questions.
Is my data safe? Do you upload my files?
It depends on your plan. With a Lifetime license using your own keys or local AI (Ollama), your files never leave your device. With a managed Subscription, files are sent for processing but are never stored — they're deleted immediately afterward. Learn more in our Privacy Policy.
What's included in the free trial?
The Starter plan includes 15 free credits to try FilesDesk risk-free. Each file rename typically uses 1 credit. This lets you test all features before committing to a paid plan.
Can I cancel my subscription anytime?
Yes! You can cancel your subscription at any time with no cancellation fees. Your access will continue until the end of your current billing period.
How do I start using my subscription credits?
IMPORTANT: After purchasing a subscription or starting your free trial, open FilesDesk, go to Settings, and select "FilesDesk AI" as your AI model. This ensures you use the included AI service with your credits instead of needing your own API keys.
How do I get support after purchase?
All paid plans include email support at support@filesdesk.app. Pro plan users get priority support with faster response times. We typically respond within 24-48 hours.