Frequently Asked Questions

FilesDesk is an AI-powered file renaming tool that automatically generates smart, descriptive file names based on file content. It supports images, videos, audio files, documents, and more.

Instead of manually renaming hundreds of files, FilesDesk analyzes the content and suggests meaningful names in seconds.

FilesDesk supports a wide range of file types:

• Images: JPG, PNG, GIF, WebP, HEIC, SVG, PSD, etc.
• Videos: MP4, MOV, AVI, MKV, WebM, etc.
• Audio: MP3, WAV, FLAC, AAC, M4A, etc.
• Documents: PDF, DOCX, PPTX, XLSX, etc.
• Text: TXT, MD, JSON, XML, etc.

FilesDesk analyzes file content using advanced AI models:

• Images: Computer vision to identify objects, scenes, and text
• Videos: Analyzes key frames and audio transcription
• Audio: Speech-to-text transcription
• Documents: Text extraction and summarization

The AI then generates descriptive, search-friendly file names based on this analysis.

Yes! FilesDesk supports custom naming templates with variables:

• Create templates with custom patterns (e.g., [DATE]-[DESCRIPTION]-[INDEX])
• Set prefix and suffix for all files
• Choose separator style (hyphen, underscore, space)
• Control case formatting (lowercase, uppercase, title case, etc.)
• Save and reuse templates across projects

Lifetime License ($20 one-time):

• You use your own AI provider API keys (OpenAI, Claude, Gemini, Ollama, OpenRouter)
• All processing happens on your computer
• Your files never leave your device
• Pay only for the AI API usage from your provider
• Maximum privacy and control

Monthly Subscription ($5-$15/month):

• FilesDesk provides the AI infrastructure
• Credit-based system - no API key management
• 500 credits per month (1 file = 1 credit)
• Files sent to our servers for processing
• Hassle-free, plug-and-play experience

Yes! You can switch between license types:

• Subscription to Lifetime: Purchase lifetime license anytime. Your subscription can be cancelled.
• Lifetime to Subscription: You can switch from Lifetime to Subscription with some settings.

Your account settings will let you choose which mode to use in the app.

Lifetime licenses are bound to a single device:

• License is tied to your hardware
• Can be used on one computer at a time
• If you upgrade your computer, contact support for license transfer

API keys for self-managed licenses are stored using Windows Credential Manager:

• Encrypted by Windows OS
• Never stored in plain text
• Never transmitted to FilesDesk servers
• Only accessible by the FilesDesk app on your computer

Yes! All data is encrypted:

• In Transit: TLS 1.3 encryption for all web/API communication
• At Rest: Database backups encrypted with AES-256
• Passwords: Hashed with bcrypt (never stored in plain text)
• API Keys: Stored in Windows Credential Manager (encrypted)

Lifetime License supports multiple AI providers:

• Ollama: Free, local AI (no internet required)
• OpenAI: GPT-4o, GPT-4o-mini
• Anthropic Claude: Claude Sonnet, Opus
• Google Gemini: Gemini Flash, Pro
• OpenRouter: Access to multiple models

You can switch between providers anytime in settings.

Lifetime License with Ollama: Yes! 100% offline with local AI.

Lifetime License with cloud AI: Requires internet to connect to AI provider.

Subscription: Requires internet for server-side processing.

Minimum Requirements:

• Windows 10/11 (64-bit)
• 4 GB RAM
• 500 MB disk space
• Internet connection (for cloud AI or subscription)

Recommended for Ollama (local AI):

• 8 GB RAM or more
• Dedicated GPU (NVIDIA/AMD) for faster processing

Yes! FilesDesk supports batch renaming:

• Select multiple files (up to 50 at a time)
• Preview all suggested names before applying
• Apply custom templates to entire batches
• Automatic sequential numbering

We accept payments through Razorpay:

• Credit/Debit Cards (Visa, Mastercard, Amex, Rupay)
• Wallets

Yes! New users get:

• 15 free credits on signup
• Access to FilesDesk Managed (subscription mode)
• Try all features before purchasing

No credit card required for free trial.

CRITICAL STEP: After purchasing a subscription or starting your free trial, you MUST configure FilesDesk to use the included AI service.

Follow these steps:

1. Open FilesDesk application
2. Go to Settings (gear icon)
3. Under AI Model settings, select "FilesDesk AI"
4. Save your settings

This ensures you use the included AI service with your credits instead of needing your own API keys. Without this step, FilesDesk will expect you to provide your own API keys.

Lifetime License: 2-days money-back guarantee. If you're not satisfied, contact support for a full refund.

Monthly Subscription: Cancel anytime. No refunds for partial months, but you can use credits until the end of billing period.